- Delivery & Returns
Don't panic - one of the few Dive Centres to do Suunto Zoop Novo dive computer battery replacements on-site - so no problem if you are leaving on that flight within the next few days!
If you don't even have time to drop by then post it to us - recorded or preferably next day delivery, and we will take care of the rest - just include a return delivery address where someone will be able to sign for it on its return..
The turnaround for the Suunto ZOOP Novo Battery Replacement is a few days. We also offer a two-hour express service if you are really pushed for time - please note this is subject to availability so check with us before proceeding.
We are one of the few fully authorised Suunto Level 1 service centres in the UK capable of carrying out all Suunto battery changes and servicing in-store. Not only do our technicians need to meet Suunto's stringent test standards, but our servicing department also has to meet certain environmental and equipment requirements including dust free and Electro Static Discharge (ESD) protected workstations, controlled humidity levels as well as the use of approved tools and genuine service kits. We also pressure test all battery replacements and repair work to four atmospheres to ensure all seals are watertight before returning the computer to the customer. You can find out more about the pressure testing of dive computers HERE.
Please note that due to the deterioration of batteries and o-rings we can only use our own stocks of genuine kits to ensure you get the maximum life out of your battery and optimal seal integrity. Our kits are carefully monitored and rotated to ensure our stock is always fresh.
Please note that servicing products are excluded from the free UK delivery offer as we use a suitably insured next business day courier service to ensure your equipment is protected against damage or loss.
We offer free tracked UK standard delivery on orders over £50. We are also offering extended returns until Jan the 31st just in case that Xmas present isn't quite right :)
ROYAL MAIL STRIKES - Employees of RM who collect, sort and deliver parcels and letters take national strike action on on 9, 11, 14, 15, 23 and 24 December, in addition to the strikes held on 30 November and 1 December December 2022. Please note deliveries will be affected.
Standard UK delivery and Next Business Day UK delivery rates are calculated at checkout and offers a number of courier options for maximum convenience to you.
International shipping rates depend on items, shipment weight and destination. Shipping costs are calculated at checkout.
Estimated delivery times are shown during checkout and reflect your chosen delivery method.
If you change your mind, it doesn’t fit, or you become inflicted with buyer’s regret - that's OK!
Mike's Dive Store offer an extended returns policy of 30 days - so you can be rest assured if the suit, piece of diving equipment or gift doesn't suit then just send it back, and we will either exchange it or offer a full refund less any postage costs. Too easy!
Please note that there are some special order items on our website that will be subject to a 20% re-stocking fee, but we will let you know about these items before we 'special order' them so that you are aware of this. If this is the case we can always help with correct sizing so that we minimise the risk of return.