EU Right of Withdrawal Policy

Your Right to Cancel

If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period will expire 14 days after the day on which you, or a third party nominated by you (other than the carrier), takes physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by a clear statement, such as an email or letter.

Contact Details

Mike's Dive Store
Email: support@mikesdivestore.com
Telephone: +44 (0)1202 037162

You may use the Model Withdrawal Form at the end of this policy, but it is not mandatory.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the cost of standard delivery (excluding any additional costs resulting from your choice of a delivery method other than our standard delivery option).

We will make the reimbursement without undue delay and no later than 14 days after the day on which we receive the returned goods, or evidence that the goods have been returned, whichever occurs first.

Refunds will be made using the same payment method used for the original transaction unless expressly agreed otherwise.

Returning Goods

You must send back the goods without undue delay and no later than 14 days from the date on which you notify us of your withdrawal.

Unless the goods are faulty or incorrectly supplied, you are responsible for the direct cost of returning the goods.

We recommend using a tracked and insured delivery service.

Condition of Returned Goods

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

For diving equipment, this means products may be inspected as they would be in a retail store but must not be used in water or otherwise put into service.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

• Goods made to your specifications or clearly personalised.
• Prescription Dive and Snorkel Masks
• Prescription masks, custom-fitted products, or specially ordered items made to your requirements.
• Sealed goods which are not suitable for return for health or hygiene reasons if unsealed after delivery.
• Digital content supplied electronically where performance has begun with your prior consent.
• Services that have been fully performed with your prior consent.
• Any Items that have been used or are returned in an unsellable manner

Diving Equipment Specific Conditions

The following items may not be eligible for a full refund if they have been used beyond inspection:

• Regulators that have been assembled, dived, or otherwise put into service.
• Dive computers that have been registered, activated, paired with transmitters, or used underwater.
• BCDs, wings, wetsuits, drysuits, masks, fins, boots and other equipment that show signs of use in water.
• Products returned with missing accessories, packaging, manuals or tags.

Nothing in this policy affects your statutory rights regarding faulty, damaged or misdescribed goods.

You are liable for all return shipping, Duties and taxes when returning the items.

Pls click here to submit your EU Withdrawal Request