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Shop returns? Please either return back to our Shop or follow instructions below;
With the current global Coronavirus crisis causing constant interruptions to normal service we understand that it there is more to consider when ordering online. Whilst no one is 100% sure what will happen next there is a chance that delivery services will either be heavily restricted or stopped entirely until the world starts to recover.
To reassure our customers that still want to shop with us we have extended our returns period for orders placed after 19th March 2020 to 6 months to cover any times that you are unable to return items to us due to courier closures. In exchange we do ask that customers take extra care with items that they wish to return, ensuring they are stored neatly in their original packaging and in a fashion that maintains the as-new condition of the product. This is particularly important for neoprene based products that will become damaged if left folded or crushed. Please ensure wetsuits are hung up or laid completely flat with nothing stored on top of them. Items that are damaged due to poor storage will, regrettably, be non-refundable.
All other returns conditions apply.
Please also note that our London store has now CLOSED to help slow the spread of the virus. Please visit our Update page for all the latest information and ways to contact us.
Depending on your location, it can take up to 7 business days from the date of your return for your parcel to be delivered back to our Warehouse. In the current situation we have also imposed a quarantine period on all returns to help protect our staff and other customers.
We will inspect the returned item and will notify you of your refund/replacement or exchange via email.
This is usually done within 5 working days of receiving your return into our Warehouse.
During busy periods, please allow up to 14 days for your return to be received and processed.
UK law automatically gives you a 14 day ‘cooling off period’ when you buy something you haven’t seen in person, ie online, unless it’s made to measure, bespoke, custom or an end of line item. We don't think that 14 days is enough though which is why we give you 30 days, starting as soon as you receive your order. Some items are not eligible for return though, including:
Any items you wish to return for a refund must be unused and in an 'as new' condition with all packaging intact and all original labels and tags attached to the item. Removal or lose of original labels may affect your return.
The products should not have been used in water, even for testing, until you are happy with them as they cannot be returned once used in water. Any evidence of use in water may result in the refund being rejected and the items returned to you.
Please note that special orders that required stock to be ordered in to fulfil may incur a 20% restocking fee.
We do hope you will take reasonable care of the items you wish to return as we reserve the right to refuse a refund and return the goods to you if they are not fit for re-sale.
If you wish to return an item for an exchange please place a new order for the correct item and return the unwanted item to us. Once it has been received, processed and approved we will action the refund. This is to eliminate any delay with the delivery of your item wherever possible.
Please contact our Customer Service team on +44 020 8994 6006 if you have any questions regarding exchanging an item or items on your order. Details on how to return your item can be found below.
We’ve tried to take the hassle out of returning goods to us so have provided you with some simple & cost effective ways of returning, please see below;
|Service||Returns from||Parcel size||Cost|
|DPD Return to Shop||
||The 2 longest sides of the parcel must be less than 120cm when added together and not exceed 20kg in weight.||Flat rate of £5.21 per parcel|
|A Carrier of your choice||
||We advise that whichever service you choose to return goods back to us, that you choose an insured and traceable service. We are not responsible for return postage other than for faulty or wrongly despatch items. Neither can we accept responsibility for packages that never reach us.|
Mike's Dive Store
Attention: Returns Department
Unit 14, Enterprise Court
Tel +44 020 8994 6006
You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item.
Please repack your item with care using all the original packaging or a suitable alternative. As the goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes.
If an item is not packaged correctly and has been damaged in transit back to us, we will contact you and may need to either return the product to you, or only issue a partial refund via credit note.
If an undamaged item is returned to us outside of the 30-day time frame, a voucher (valid for 1 year) will be issued, at the discretion of Mike’s Dive Store.
If you wish to cancel your whole order and return it to us, under the Distance Selling Regulations, you must let us know within 14 working days of receiving your parcel. Please call our Customer Service team on +44 20 8994 6006 or inform us via email at email@example.com. You will then need to return the whole order to us, at your own expense if you have already received it. Once we receive the whole order back we will issue a full refund via your original method of payment.
If the goods were delivered to a destination within the European Union, if you cancel your whole order within 14 days after the day you receive your goods, we will refund the Standard delivery cost. If you have paid for an upgraded delivery, we will only refund the cost of Standard delivery.
We cannot accept responsibility for packages that never reach us.
Items sold on clearance are non-returnable due to the nature of the sale - This does not affect your statutory rights.