- Delivery & Returns
Don't panic if you have left changing the battery in your Suunto D6i Novo dive computer until the last minute, we offer to drop off and post in service options and on-site battery servicing by our qualified technicians.
The turnaround for the Suunto D6i Novo Battery Replacement is a few days. We also offer a two-hour express service if you are really pushed for time - please note this is subject to availability so check with us before proceeding.
If you are posting your dive computer please remember to include your contact details and a return delivery address where someone will be able to sign for it on its return. We recommend a recorded delivery service when shipping goods to us.
When was the last time you checked the condition of your watch strap? The simple strap is all that holds the expensive dive computer on your wrist it is really important that the strap is in good condition. Get us to fit a new silicone straps set whilst we're stripping it down to change the battery and pressure test the unit. Why not get us to fit a new display shield at the same time too. Just add them to your order.
We are one of the few fully authorised Suunto Level 1 service centres in the UK capable of carrying out all Suunto battery changes and servicing in-store. Not only do our technicians need to meet Suunto's stringent test standards, but our servicing department also has to meet certain environmental and equipment requirements including dust free and Electro Static Discharge (ESD) protected workstations, controlled humidity levels as well as the use of approved tools and genuine service kits. We also pressure test all battery replacements and repair work to four atmospheres to ensure all seals are watertight before returning the computer to the customer. You can find out more about the pressure testing of dive computers HERE.
Please note that due to the deterioration of batteries and o-rings we can only use our own stocks of genuine kits to ensure you get the maximum life out of your battery and optimal seal integrity. Our kits are carefully monitored and rotated to ensure our stock is always fresh.
There are various options with regard to getting your dive equipment to and from us. We can accept drop-offs or deliveries to the store, but we can also arrange the collection of your equipment. Similarly, for return of equipment it can be picked up once completed, or we can arrange for the equipment to be delivered to you.
Please note that servicing products are excluded from the free UK delivery offer as we use a suitably insured next business day courier service to ensure your equipment is protected against damage or loss.
We offer free tracked UK standard delivery on orders over £50. We are also offering extended returns until Jan the 31st just in case that Xmas present isn't quite right :)
ROYAL MAIL STRIKES - Employees of RM who collect, sort and deliver parcels and letters take national strike action on Thursday 24, Friday 25 and Wednesday 30 November and Thursday 1 December 2022. Please note deliveries will be affected.
Standard UK delivery and Next Business Day UK delivery rates are calculated at checkout and offers a number of courier options for maximum convenience to you.
International shipping rates depend on items, shipment weight and destination. Shipping costs are calculated at checkout.
Estimated delivery times are shown during checkout and reflect your chosen delivery method.
If you change your mind, it doesn’t fit, or you become inflicted with buyer’s regret - that's OK!
Mike's Dive Store offer an extended returns policy of 30 days - so you can be rest assured if the suit, piece of diving equipment or gift doesn't suit then just send it back, and we will either exchange it or offer a full refund less any postage costs. Too easy!
Please note that there are some special order items on our website that will be subject to a 20% re-stocking fee, but we will let you know about these items before we 'special order' them so that you are aware of this. If this is the case we can always help with correct sizing so that we minimise the risk of return.