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The Coronavirus has had a massive impact on all industries and scuba diving is certainly no different. Businesses have been forced to close permanently or are under serious financial strain until the new 'normal' allows us to go about enjoying the activities we love and enjoy again. The team at Mike's wanted to reassure you that we will continue to be here for you.
We may have furloughed staff but we are committed to continuing to improve much of what we do including reducing customer support response times, improving how we accept and process returns for a better customer experience, our phone lines have remained open with our expert team available more than ever, we have extended our returns period and product warranty to cater for an increased amount of time before you can test and start using your new equipment and we have implemented a new collection process for dive equipment servicing and dive computer battery replacements that minimises both customer and staff physical contact as well as reducing hassle and stress. These are just a few of the things we have improved upon so far and there is many more exciting 'upgrades' to come.
You'll continue to see new products arriving in store as we do our best to keep business as usual for our customers. The release of planned new products has admittedly slowed somewhat due to the issues faced by the diving brands such as reduced factory production, logistics and distribution. Regardless, new products are starting to come through again now including the Scubapro Hydros X BCD and Scubapro D-Mask, both highly anticipated before the pandemic
To spread a bit of good news we also recently launched a giveaway competition for a full set of Aqua Lung dive gear and a bunch of runner-up Mike's Dive Store voucher prizes which we hope will bring some optimism and excitement about getting diving again, possibly even in a new set of kit if you are lucky! If you haven't already entered you can do so on our competition page.
We have always felt that diving in the UK has been neglected and viewed as just a stepping stone to destinations further afield, something that COVID-19 could influence for some time to come. From a UK diving perspective we hope to see that more divers will start to explore the treasure trove of dive sites that we are lucky to have all around the country which will support all of the local diving related businesses.
We want you and your dive gear to be ready for the 'Big Splash' when we are finally allowed to get back in the water. If there is something we can do to help you need but ask. Send us an email, pick up the phone or if you want to talk face to face with one of the team why not book a video consultation slot.
Regardless of your scuba diving needs, we'll continue to be here to support you.