Coronavirus Update

Coronavirus Update

The latest announcement of a further national lockdown means there are some changes to our normal services. Our online store and customer support remain open as usual but our store is only open for click and collect orders. Unfortunately customers can not shop in our London store at this time. This page will be updated as restrictions are changed.

To ensure we are able to maintain social distancing and the recommended hygiene standards to protect both our staff and customers are maintained we may ask store visitors to wait outside during busy times.

Service Status

London store: Open for collection of orders only  and servicing drop-off or pick-up
Website: Normal Operation
Warehouse: Normal Operation
Customer Support: Normal Operation
Servicing: Accepting as normal / Drysuit repairs or alterations & cylinder testing is currently on hold.

London Store

Following the announcement of a further national lockdown our London store is now only open for collection of online orders or to drop-off and collect serviced equipment. We are actively seeking ways to keep our staff and customer safe at all times.

Video Streaming Consultations

We are actively implementing new ways to help our customers continue to shop with us, especially those that need more detailed or extended assistance with choosing the right piece of kit or help with fitting advice. Video streaming consultations are now available to those that need to speak/see one of our team but these are by appointment only which can also be booked using this link or contact our Customer Support team to make arrangements.

Customer Support

Our Customer Support communication channels remain open as usual. They are there to help you with previous orders, current orders or future orders as they were already.

If you need to contact us call 020 8994 6006, email support@mikesdivestore.com or chat online via the website (question mark in the bottom left of the site).

Equipment Servicing

Our London store is still accepting drop-off in person and courier deliveries for equipment servicing. We can also arrange for pick-up of your servicing if it helps. All equipment will be cleaned and serviced to the manufacturers' specification as normal, but we are also taking extra measures to thoroughly disinfect all equipment.

If you are dropping your equipment off in person please ensure you include a detailed note with all your contact information and your servicing requirements so that face-to-face contact can be kept to a minimum. If our team need any further information we will contact you. Please visit our Servicing pages for more information.

Deliveries

Our delivery service is still operating albeit with potentially extended delivery times in some areas which are subject to change. As always it is our aim to dispatch orders as quickly as possible but due to enhanced measures in place to protect our staff including reduced headcount and social distancing, a short delay may occur.

Warranties

Whilst we don't foresee there being any issues with your new dive equipment we do realise that you may not be able to fully test and use your new dive equipment for some time until the lockdown is released sufficiently to allow us to go diving again. To help we are extending the warranty period of all equipment bought between 19th March 2020 and 30th June 2020 and from 3rd November 2020 so that they start from the first time you use the equipment or for an additional 6 months (whichever is sooner) rather than from the purchase date.

Returns

Our warehouse remains fully operational at this time, processing new orders and returns as normal. To help protect our employees we have implemented a small quarantine period for all returns to reduce the possible risk of the virus spread and infection.

To reassure customers that we fully support them when shopping at Mike's Dive Store all orders placed between 19th March 2020 and 30th June 2020 and from 3rd November 2020 are eligible for a 6 months returns period. See our Returns policy for more information.

Stay Safe

Please remember to stay safe during these troubling time. Always follow the recommended hygiene procedures, take social distancing seriously to help slow the spread of the virus, be kind to others because we are all in this together and look after friends and family, especially those that are alone or vulnerable.