Shop By Brand
The Coronavirus is impacting heavily on all our day to day lives. Things are changing daily with the release of new information and advice from the Government that is designed to slow the rapid spread of the virus. This obviously has a knock on effect with the services we can continue to provide and we'll keep this page updated as things change.
London store: Closed
Website: Normal Operation
Warehouse: Normal Operation
Customer Support: Normal Operation
Servicing: Normal Operation
Our London store has now closed to help protect our employees and do our bit to slow the spread of the virus. If you have serviced equipment that was waiting to be picked up and it is absolutely critical that it be returned to you urgently then please contact Customer Support and arrangements can be made for the equipment to be sent to you. The store is no longer accepting customer walk-ins or appointments for advice or fitting.
Please note that DPD has suspended their 'Pick Up' shop network temporarily following COVID-19 government guidelines. You can still send/return parcels using our other services.
We are, however, actively implementing new ways to help our customers continue to shop with us, especially those that need more detailed or extended assistance with choosing the right piece of kit or help with fitting advice. Video streaming consultations are now available to those that need to speak/see one of our team but these are by appointment only so please contact our Customer Support team to make arrangements
All our Customer Support communication channels remain open with much of our team working remote to ensure continued support during this crisis. They are there to help you with previous orders, current orders or future orders as they were already.
If you need to contact us call 020 8994 6006, email firstname.lastname@example.org or chat online via the website (question mark in the bottom left of the site).
Our London store and warehouse in Basingstoke are both now accepting drop-off and courier deliveries for equipment servicing. We can also arrange for pick-up of your servicing if it helps. All equipment will be cleaned and serviced to the manufacturers specification as normal but we are also taking extra measures to thoroughly disinfect all equipment. Once complete we will return the equipment via courier. Please visit our Servicing pages for more information.
Our delivery service is still operating albeit with potentially extended delivery times in some areas which are subject to change. As always it is our aim to dispatch orders as quickly as possible but due to enhanced measures in place to protect our staff including reduced headcount and social distancing, a short delay may occur.
Whilst we don't foresee there being any issues with your new dive equipment we do realise that you may not be able to fully test and use your new dive equipment for some time until the lockdown is released sufficiently to allow us to go diving again. To help we are extending the warranty period of all equipment bought after 19th March 2020 so that they start from the first time you use the equipment or for an additional 6 months (whichever is sooner) rather than from the purchase date.
Our warehouse remains fully operational at this time, processing new orders and returns as normal. To help protect our employees we have implemented a small quarantine period for all returns to reduce the possible risk of the virus spread and infection.
We are also unsure as to what will happen with the courier services. Should a tighter lockdown be imposed by the Government our customers may not be able to return their unwanted purchases within our normal 30 day policy. To reassure customers that we fully support them when shopping at Mike's Dive Store all orders placed after 19th March 2020 are eligible for a 6 months returns period until the current situation begins to resolve itself. See our Returns policy for more information.
Please note that DPD has suspended their 'Pick Up' shop network temporarily following COVID-19 government guidelines. At this time you can still send/return parcels using other services.
Please remember to stay safe during these troubling time. Always follow the recommended hygiene procedures, take social distancing seriously to help slow the spread of the virus, be kind to others because we are all in this together and look after friends and family, especially those that are alone or vulnerable.