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Coronavirus Update

Things have effectively returned to normal here at Mike's Dive Store except for visits to our London store which are by appointment only to ensure we can control social distancing and maintain the recommended hygiene standards to protect both our staff and customers.

Service Status

London store: Open but visits by appointment only
Website: Normal Operation
Warehouse: Normal Operation
Customer Support: Normal Operation
Servicing: Normal Operation

London Store

Our London store has now reopened but all visits are by appointment only to ensure we can maintain social distancing in the store and provide our staff time to properly clean and disinfect surfaces, equipment and product. If you would like to book a personal appointment to visit our store in Chiswick please book your appointment here.

Please note that DPD has suspended their 'Pick Up' shop network temporarily following COVID-19 government guidelines. You can still send/return parcels using our other services such as Royal Mail through the Post Office.

Video Streaming Consultations

We are actively implementing new ways to help our customers continue to shop with us, especially those that need more detailed or extended assistance with choosing the right piece of kit or help with fitting advice. Video streaming consultations are now available to those that need to speak/see one of our team but these are by appointment only which can also be booked using this link or contact our Customer Support team to make arrangements.

Customer Support

Our Customer Support communication channels remain open as usual. They are there to help you with previous orders, current orders or future orders as they were already.

If you need to contact us call 020 8994 6006, email support@mikesdivestore.com or chat online via the website (question mark in the bottom left of the site).

Equipment Servicing

Our London store and warehouse in Basingstoke are both now accepting drop-off and courier deliveries for equipment servicing. We can also arrange for pick-up of your servicing if it helps. All equipment will be cleaned and serviced to the manufacturers' specification as normal, but we are also taking extra measures to thoroughly disinfect all equipment. Once complete we will return the equipment via courier. Please visit our Servicing pages for more information.

Deliveries

Our delivery service is still operating albeit with potentially extended delivery times in some areas which are subject to change. As always it is our aim to dispatch orders as quickly as possible but due to enhanced measures in place to protect our staff including reduced headcount and social distancing, a short delay may occur.

Warranties

Whilst we don't foresee there being any issues with your new dive equipment we do realise that you may not be able to fully test and use your new dive equipment for some time until the lockdown is released sufficiently to allow us to go diving again. To help we are extending the warranty period of all equipment bought after 19th March 2020 so that they start from the first time you use the equipment or for an additional 6 months (whichever is sooner) rather than from the purchase date.

Returns

Our warehouse remains fully operational at this time, processing new orders and returns as normal. To help protect our employees we have implemented a small quarantine period for all returns to reduce the possible risk of the virus spread and infection.

We are also unsure as to what will happen with the courier services. Should a tighter lockdown be imposed by the Government our customers may not be able to return their unwanted purchases within our normal 30-day policy. To reassure customers that we fully support them when shopping at Mike's Dive Store all orders placed between 19th March 2020 and 30th June 2020 are eligible for a 6 months returns period. See our Returns policy for more information.

Please note that DPD has suspended their 'Pick Up' shop network temporarily following COVID-19 government guidelines. At this time you can still send/return parcels using other services.

Stay Safe

Please remember to stay safe during these troubling time. Always follow the recommended hygiene procedures, take social distancing seriously to help slow the spread of the virus, be kind to others because we are all in this together and look after friends and family, especially those that are alone or vulnerable.

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