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Shipping Information

The delivery charge is automatically added to your order and you will see the total amount you have to pay before you confirm the order.

Where We Deliver?

Where To Collect?

Other Information



UK Mainland Delivery Options

Order Value Delivery Charge Delivery Carrier Estimated Time of Delivery
£0 - £50 £3.50  Royal Mail First Class Usually 2-4 business days, Untracked and uninsured 
£50 + FREE Royal Mail Tracked 48 Tracked, Usually delivered in 2-3 business days.
- £6.99 DPD Next Day business day delivery Tracked, Insured and with a 1 hour delivery window 
- £11.99 DPD Saturday Delivery Tracked, Insured and with a 1 hour delivery window
- £15.00 DPD Before Midday Next Day Delivery Tracked

Please note - If you place an order on a Friday, next day would be Monday as it applies to Next Business Day. Saturday Deliveries can be arranged but please call the shop if it is urgent. Next Day Delivery is for stock items listed as in stock only and needs to be placed before 3pm on the day.

While we carry over 6000 stock items, sometimes we do run out. If you need the item urgently then please phone our store directly on 0208 994 6006

We can organise delivery before 10 AM, Noon at a small extra cost - to see if this is a possibility please call the shop - 0208 994 6006

We can also arrange same day delivery within certain London Postcodes - please call the shop 0208 994 6006 for this service.


Your DPD

We use DPD for a lot of our orders because they offer our customers fantastic service including status updates and a scheduled hour slot for delivery which makes it so much easier to make sure you are around to take delivery.

The Your DPD app is available for both Android and Apple devices and goes even further to help ensure your parcel is delivered around a time to suit you by providing a number of default delivery options as well as more information like live parcel tracking.

You can find out more information about the Your DPD app on the DPD website.

BFPO

We are happy to ship to a BFPO address. If you would like to use this service then just simply add your BFPO address at checkout along with the fact you are BFPO in the customer comments box and we will remove the VAT before charging you (Your card or paypal is only authorised at checkout, we only take the funds at point of despatch).

Please note: We will require a letter authorising the purchase on BFPO terms by your commanding Officer. This is required of us by Law in terms of HMRC conditions.



Highlands, Channel Islands and Ireland delivery options

Order Value Delivery Charge Delivery Carrier Estimated Time of Delivery
£0 - £400 £11 Royal Mail 3-4 business Days - (Max 5kg)   - Tracked and Insured
£400+ FREE Royal Mail 3-4 business Days - (Max 25kg) - Tracked and Insured
- £15 DPD 2 business Days - (Max 25kg) - Tracked and Insured

If the order is not currently in stock we will e-mail or call you with an estimated delivery date and the option to change or cancel your order. We only debit your card on despatch of the goods. For orders over 25 Kilos please e-mail  orders@mikesdivestore.com for a shipping quote



European Shipping Zones

Delivery Charge Delivery Carrier Delivery Country ETA
£23.00 DHL Zone 1 (EU) Belgium, France, Germany, Luxembourg, Netherlands 2-3 business days
£45.00 DHL Zone 1 (Non - EU) Andorra 2-3 business days
£26.00 DHL Zone 2 (EU) Austria, Denmark, Finland, Italy, Portugal, Spain, Sweden 2-3 business days
£50.00 DHL Zone 2 (Non - EU) Monaco 2-3 business days
£40.00 DHL Zone 3 (EU) Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Latvia, Malta, Poland, Slovakia, Slovenia 2-3 business days
£65.00 DHL Zone 3 (Non - EU) Norway, Switzerland 2-3 business days
£99.00 DHL Zone 4 (EU) Lithuania, Romania 2-3 business days


Aramex

For our Middle Eastern customers we accept orders for delivery to Aramex House in the UK. Whilst we make every effort to ensure that orders comply with Aramex's address information requirements please make sure that you have provided us with all the necessary information needed to ensure your order is forwarded to you without delay once it has been delivered to Aramex.



Rest of World

At Mike's Dive Store we regularly send orders across to the world so if your country isn't listed in any of the sections above and you'd like us to deliver to you, please send us a message using our Contact Us page and include the details of your order, the address you'd like us to deliver to and we'll get back to you promptly.​



Collection / Store Pick-Up

We offer the option for customers to choose 'collection' as a shipment method, allowing your order to be picked up from our Chiswick store at time and date that works for you (within our business hours).

When you have finished shopping and have added all the items you want to your shopping cart, click on the cart icon to see a summary of the items. Here you will be able to any notes to your order before choosing whether you would like the order to be shipped or collected from our store.

Clicking 'Collection in Store' will allow you to choose a date and time from the pop up options. Once you have selected your preferred date and time you can proceed to the checkout to continue the payment process.

In Store Collection

 



VAT Exemptions and Refunds

VAT is charged on all orders going to the UK and EU unless a valid VAT number is provided. If you have a valid VAT number please place your order as normal and include the number in your order notes. Once the VAT number has been validated the VAT amount will be manually refunded to you.

Orders that are to be delivered to countries outside the EU are not charged VAT but please be aware that the delivery country may impose import duties or local sales taxes.

If you are visiting the UK and intend to purchase goods from us before travelling home you may be eligible to claim the VAT back at the point of exiting the country (at the airport for example) under the Government's tax free shopping scheme. Please contact us if you wish to take advantage of this scheme. More information about the scheme can be found on the Government's website https://www.gov.uk/tax-on-shopping/taxfree-shopping.



Please note: On receiving your product you will be required to sign for the delivery, for this reason please ensure you specify the delivery address, which is most convenient for you. If you miss the delivery you will receive a card, which will enable you to collect your item from your local post office.

Cylinders are delivered next day to UK MAINLAND ONLY destinations by UK mail and a charge of £5.99 per cylinder will be added to your invoice. This is in addition to any other item which you may be ordering at the same time, as cylinders are transported in their own box.

Guarantees: All the products we sell come with the manufacturers guarantee and Warranty. In the unlikely event of a fault please return the item to our Chiswick HQ with a cover note and order number and we will handle the problem for you.

Refunds/Credits: All of the items purchased come with our 30 day no quibble guarantee (provided the item is not used, damaged and still in all of the original packaging). Outside of the 30 days we will offer you an exchange or a credit note, (provided the item is not used, damaged and still in all of the original packaging).

If the item was a special order item then a 30% re-stocking charge will be applied to your order if returned.

Please note - wetsuits and any neoprene items need to be packed in their original packaging and without being compressed as neoprene can crease and if this happens the item will be un-sellable so we would be unable to refund the costs associated.

UK laws apply to this agreement irrespective of the place of delivery.

Privacy policy: We never share or sell your details. Full stop.

Statutory Rights: Nothing in these terms and conditions affects your statutory rights.

Need it tomorrow?

We offer next day delivery.

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30 day returns.

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Financing available.

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