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We may be one of the biggest online dive equipment retailers in the UK but we still believe in providing traditional brick and mortar dive shop customer service, support and values. Every single one of our staff that greets you in the shop, answers the phone to you or replies to your emails is a trained diver that lives and breathes diving. Collectively across the company there aren't many places around the world we haven't explored or dive conditions we haven't been in.
There are other dive stores and retailers in the UK that don't share our beliefs or follow our ethos and, to be honest, we're not really sure why. Scuba diving is a specialist and technical activity which means all of our customers are relying on our team to provide advice and assistance based on not only training but also experience. If a dive store's staff don't dive then surely their ability to advise is limited at best!
Similarly whether a customer buys a regulator set, a BCD, a dive computer, a prescription mask and lenses, a complete set or just a snorkel we belief it is absolutely part of the service that we assemble equipment if desired, help setup computers or whatever it is we can do for you to get the most out of your new purchase. We don't charge for equipment assembly or testing of new kit.
The service we provide is extremely important to us and we'll continue to develop what we do and how we do it to ensure you get the best service and value possible from us.