Extended Christmas Returns period - anything bought from the 16th of November will have until the 16th of January to return the items if they were not suitable/appreciated on the Big Day!
Shipping And Handling
The delivery charge is automatically added to your order and you will see the total amount you have to pay before you confirm the order.
Please note - If you place an order on a Friday, next day would be Monday as it applies to Next Working Day. Saturday Deliveries can sometimes be arranged but please call the shop if it is urgent. Next Day Delivery is for stock items listed as in stock only and needs to be placed before 3pm on the day.
While we carry over 6000 stock items, sometimes we do run out. If you need the item urgently then please phone our store directly on 0208 994 6006
We can organise delivery before 10 AM, Noon at a small extra cost - to see if this is a possibility please call the shop - 0208 994 6006
We can also arrange same day delivery within certain London Postcodes - please call the shop 0208 994 6006 for this service.
Highlands, Channel Islands and Ireland
|£0 - £400||£11||UK Mail 3-4 Days - Courier Service - (Maximum 5 Kilo's) - Tracked and Insured|
|£ - N/A||£15||DPD 2 Day Delivery (Maximum 25 Kilo's) - Tracked and Insured|
|£400+||FOC||UK Mail 3-4 Days - Free over £400 (Maximum 25 Kilo's) - Tracked and Insured|
If the order is not currently in stock we will e-mail or call you with an estimated delivery date and the option to change or cancel your order. We only debit your card on despatch of the goods. For orders over 25 Kilos please e-mail firstname.lastname@example.org for a shipping quote
We are happy to ship to a BFPO address.If this is the case then just simply add your BFPO address at checkout along with the fact you are BFPO in the customer comments box and we will remove the VAT before charging you (Your card or paypal is only authorised at checkout, we only take the funds at point of despatch). Please note: We will require a letter authorising the purchase on BFPO terms by your commanding Officer. This is required of us by Law in terms of HMRC conditions.
European Shipping Zones
|Zone 1 (EU)||Belgium, France, Germany, Luxembourg, Netherlands||£23.00|
|Zone 1 (Non - EU)||Andorra||£45.00|
|Zone 2 (EU)||Austria, Denmark, Finland, Italy, Portugal, Spain, Sweden||£26.00|
|Zone 2 (Non-EU)||Monaco||£50.00|
|Zone 3 (EU)||
Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary,
Latvia, Malta, Poland, Slovakia, Slovenia,
|Zone 3 (Non-EU)||Norway, Switzerland||£65.00|
|Zone 4 (EU)||Lithuania, Romania||£99.00|
USA - 3-4 Days
Australia - 5-6 Days
For Shipping outside these countries please contact us for an exact quote and time estimate.
Please note: On receiving your product you will be required to sign for the delivery, for this reason please ensure you specify the delivery address, which is most convenient for you. If you miss the delivery you will receive a card, which will enable you to collect your item from your local post office.
Cylinders are delivered next day to UK MAINLAND ONLY destinations by UK mail and a charge of £5.99 per cylinder will be added to your invoice. This is in addition to any other item which you may be ordering at the same time, as cylinders are transported in their own box.
Guarantees: All the products we sell come with the manufacturers guarantee and Warranty. In the unlikely event of a fault please return the item to our Chiswick HQ with a cover note and order number and we will handle the problem for you.
Refunds/Credits: All of the items purchased come with our 28 day no quibble guarantee (provided the item is not used, damaged and still in all of the original packaging). Outside of 28 days we will offer you an exchange or a credit note, (provided the item is not used, damaged and still in all of the original packaging).
If the item was a special order item then a 30% re-stocking charge will be applied to your order if returned.
Please note - wetsuits and any neoprene items need to be packed in their original packaging and without being compressed as neoprene can crease and if this happens the item will be un-sellable so we would be unable to refund the costs associated.
UK laws apply to this agreement irrespective of the place of delivery.
Statutory Rights: Nothing in these terms and conditions affects your statutory rights.
DIVING IS HAZARDOUS: WARNING OF RISK - Whilst recreational scuba diving has an excellent safety record it is a hazardous activity that may result in injury or death. Equipment purchased from Mike's Waterfront Warehouse should not be used without appropriate training and certification, which should be regularly renewed and updated. All equipment should be serviced in line with manufacturer, certifying agency, European and UK regulatory norms. Mike's Waterfront Warehouse accepts no liability for accident, injury or death resulting from the use of equipment purchased via this site.
To Book a Return with Collect + please click here