- Delivery & Returns
Don't panic, Mike's is one of the few Dive Centres to do all Suunto dive computer battery replacements on-site so no problem if you are leaving on that flight within the next couple of days!
If you don't even have time to drop by then post it in to us (recorded or preferably next day delivery) and we will take care of the rest. Just include a return delivery address where someone will be able to sign for it on it's return. We always advise getting your D9 Transmitter Battery changed at the same time as the watch, that way you know you are all ready to go for your next dive trip!
We are one of the few fully authorised Suunto Level 1 service centres in the UK capable of carrying out all Suunto battery changes and servicing in store. Not only do our technicians need to meet Suunto's stringent test standards, but our servicing department also has to meet certain environmental and equipment requirements including dust free and Electro Static Discharge (ESD) protected workstations, controlled humidity levels as well as the use of approved tools and genuine service kits. We also pressure test all battery replacements and repair work to four atmospheres to ensure all seals are watertight before returning the computer to the customer. You can find out more about the pressure testing of dive computers HERE.
Please note that due to the deterioration of batteries and o-rings we can only use our own stocks of genuine kits to ensure you get the maximum life out of your battery and optimal seal integrity. Our kits are carefully monitored and rotated to ensure our stock is always fresh.
There are various options with regard to getting your dive equipment to and from us. We can accept drop-offs or deliveries to the store, but we can also arrange the collection of your equipment. Similarly, for return of equipment it can be picked up once completed, or we can arrange for the equipment to be delivered to you.
Please note that servicing products are excluded from the free UK delivery offer as we use a suitably insured next business day courier service to ensure your equipment is protected against damage or loss.
We offer free tracked UK standard delivery on orders over £50.
Standard UK delivery and Next Business Day UK delivery rates are calculated at checkout and offers a number of courier options for maximum convenience to you.
International shipping rates depend on items, shipment weight and destination. Shipping costs are calculated at checkout.
Estimated delivery times are shown during checkout and reflect your chosen delivery method.
If you change your mind, it doesn’t fit, or you become inflicted with buyer’s regret - that's OK!
Mike's Dive Store offer an extended returns policy of 30 days - so you can be rest assured if the suit, piece of diving equipment or gift doesn't suit then just send it back, and we will either exchange it or offer a full refund less any postage costs. Too easy!
Please note that there are some special order items on our website that will be subject to a 20% re-stocking fee, but we will let you know about these items before we 'special order' them so that you are aware of this. If this is the case we can always help with correct sizing so that we minimise the risk of return.